Kaseya Desktop Alerting Tool – an EOI for an EOI

Written by BT

Topics: Featured, Kaseya

While the Kaseya Dashboard can be useful for keeping on top of alerts in realtime, it can be annoying, buggy and unless you’re watching it constantly, alerts can be easily missed.

One of my clients attempted to resolve this problem and in their NOC/helpdesk they run a custom built dashboard solely dedicated to server offline alarms, but they found a couple of major problems with this:

  1. Consultants are busy and it may be 10+ minutes before they glance up at the dashboard and pickup on server down alerts – generally the client has called in before that anyway
  2. Consultants are based in multiple states and whilst not located at the NOC, many of these consultants may be assigned to helpdesk and NOC duties – without direct access to this dashboard, remote consultants found it difficult to track server offline alerts.

A Desktop Alert tool for Kaseya?

This clearly wasn’t good enough with over 400 servers under monitoring. So, in conjunction with this client, we developed a desktop application to alert their consultants in realtime when a server goes offline – the consultants are alerted via a popup and audible alarm. The solution has been working well for the past few months with a few refinements and iterations to the tool. (Sorry, no screenshots available as contains the client’s branding which they do not want made public)

They’re now at the stage where they want to expand the capability and flexibility of the tool. They’ve plonked down some cash to get the tool built and figure that the tool has worked well for them so surely there’s other MSPs who could benefit. So right now, they’re looking to offset the cost of software development by commercializing the tool and sharing with the community – that’s where you come in!

Register your EOI in the comments section…

Before creating a formal EOI for the tool and investing a heap of time into the project, we want to know whether you as an MSP would be interested in such a tool and if so, please post in the comments. If we get enough traction in the comments section over the next 30 days we’ll open up a formal EOI and get started on the project. We’ll be looking to a freemium model for the tool, with the free version limited in some way, most likely ad driven and the pro/premium version and pay per license monthly subscription model (no more than a couple of bucks per month per user).

So, what do you think? Could this be useful in your MSP business?

  • I am interested in this alerting tool. Hope you get enough interest built!

  • Gavin

    EOI??

  • Not sure i’d be interested in something like this. Being a programmer myself i’d prefer to DIY.
    I would like to read more about it. I currently support 60 computers (servers and workstations) but none of them require the kind of attention that an app like this could provide me.
    I am expanding but would love to learn more about this app as I may signup customers like this in the future.

  • @gavin
    EOI = expression of interest!

    @daniel
    Ultimately the goal of the tool is to weed out a lot of the noise and alert technicians/consultants to major events/alerts before the client calls avoiding the “oh yeah, its showing offline on our board” type scenario. Totally understand the DIY approach but ultimately a combined effort or utilizing the resources of mainly generally results in a far better result based on investment of time.

    In terms of the app itself, I’m thinking cross platform support, something light and fast perhaps built inside Adobe Air. The current app is native to Windows so an effort to commercialize it would result in a completely new app using the existing core logic

  • We'd be interested.

  • Red

    do it to it! I hate having to look at the board to weed out, an alerting tool that doesn't fill up my inbox would be the best!

  • Nick

    This would be very helpful

  • Nige

    I'd be very keen for this…

  • Sounds great – would be very keen

  • We have been developing our custom dashboard tool over the last 9 years and have quite a lot of functionality already built in (it is called SATAware). So far we have integrated with LPI, but we are currently busy integrating with Kaseya.
    Our tool handles the following:
    a) Server down notifications with an appealing UI (300 server devices are currently monitored)
    b) The ability to switch off notifications when server maintenance is performed
    c) Monitoring of critical event log entries
    d) Operator-assisted event correlation so that only one Support Request is logged in our Support System (currently ConnectWise but easily changed to use others)
    d) Operations Tasks recording (such as daily backup and antivirus checks)
    If you are interested to chat to us, I can put you in touch with our developers.

  • We have been developing our custom dashboard tool over the last 9 years and have quite a lot of functionality already built in (it is called SATAware). So far we have integrated with LPI, but we are currently busy integrating with Kaseya.
    Our tool handles the following:
    a) Server down notifications with an appealing UI (300 server devices are currently monitored)
    b) The ability to switch off notifications when server maintenance is performed
    c) Monitoring of critical event log entries
    d) Operator-assisted event correlation so that only one Support Request is logged in our Support System (currently ConnectWise but easily changed to use others)
    d) Operations Tasks recording (such as daily backup and antivirus checks)
    If you are interested to chat to us, I can put you in touch with our developers.

  • William Fairhurst

    Certainly be interested in this

  • ChrisCady

    Where can we go to learn and see more about this tool?
    Our IT management company could really use something like this as we have several remote techs as well.
    Was just talking about this the other day and how it would be nice if there was a desktop application that could be customized to popup certain alerts on techs' stations.
    Definitely interested!

  • Jdunn

    If a MSP does not want this they don't deserve to success in this market.

  • MJT

    interested. compatible with k2?

  • Skeo

    Very interested. The kaseya monitoring dashboard can get repetitive for remote users to keep a full attention span and trying to find which alert matters. Creating a desktop pop up for critical alerts will benefit the job a lot.

  • CBurval

    Interested.