Editing Kaseya “INDividualized” & Standard Monitoring sets made by another admin

Written by BT

Topics: Kaseya

kaseya-monitoring

Ever had to edit another admin’s IND monsets on your Kaseya server and found you couldn’t?

Here’s the fix…

Quite often, a standard monitoring set needs to be tweaked to accommodate a particular quirk with a server or client site. To me, it’s actually a really great feature to be able to tweak monitor sets as required without having to create a complete monset from scratch.

A problem arises though, if another admin has created a monset that is no longer appropriate or working properly and it needs to be tweaked.

By default, you cannot modify their monset and you can’t delete it either!

Another problem is that an admin will create and apply a monitoring set but not share it so other admins can’t apply/delete/modify that monitoring sets.

I logged a ticket with Kaseya support about this and they came back with a copy of handy SQL commands that will sort these two problems out…..be careful before you unleash this as it will add all the INDividualized monsets to the drop down box in the assign monitoring section (as per the picture above!)

Note that this is only a problem in Kaseya 5, in Kaseya 6, all master admins can see all monitoring sets on the Kserver

Share all IND monitoring sets:

********SQL code starts here************

update monitorset
set shareall = 1
where name like ‘(IND)%’

**************************************

Share ALL monitoring sets:

********SQL code starts here************

update monitorset
set shareall = 1
where shareall != 1′

**************************************

Share ALL SNMP sets:

********SQL code starts here************

update monitorsnmpset
set shareall = 1
where shareall != 1

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